With its large boulevards, splendid plazas, palaces and renowned international museums, Madrid is one of Europe's most stunning capitals. It is a cosmopolitan city, a business centre, home of the Public Central Administration, government and the Spanish parliament, as well as the residence of the Spanish monarch. Madrid is characterised by its intense cultural and artistic activity and vibrant nightlife.

The hotel has 50 suites and 100 double rooms, which are located on 9 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.