The Glorieta de Cuatro Caminos and the Paseo de la Castellana, not to mention an infinite number of shops and things for guests to do during their stay in Madrid, are to be found just a few metres from the hotel. It lies conveniently close to the metro and the city buses and within 100 m of the commercial and university zones. The Santiago Bernabeu stadium is 1.2 km away and it is 15 km to Madrid Airport.

Guests have a choice of 24 junior suites, 6 suites, 72 single rooms and 72 double rooms located in a 7-storey main building and a 3-storey auxiliary building. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine, projector and photocopier is available.