This family-friendly beach hotel is located in the Campo Internacional de Maspalomas resort, where guests will find a number of shops, restaurants, bars and clubs. Links to the public transport network and the bus station can be found on the hotel's doorstep and the Oasis Meloneras shopping centre and the beach of Maspalomas are only 800 m away. Gran Canaria Airport is approximately 35 km from the club resort.

The bungalow complex has 233 non-smoking rooms and 186 suites, which are located on 1 storeys and are reachable by a lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service and a cash machine are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a library. Travellers with their own cars can use the parking spaces (subject to availability). Other services include a 24-hour security service, a babysitting service (on request and for a fee), a car hire service, a transfer service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. A business centre with projector, a flip chart and pens and photocopier is available. Larger events can be organised with the help of the conference service.