This hotel is ideally situated in the exclusive tourist area of Meloneras in the vicinity of the historical lighthouse and the beautiful sand dunes of Maspalomas beach, while the promenade with its luxurious boutiques is also nearby. The resort offers marvellous panoramic views overlooking the Atlantic Ocean, sand dunes, palm trees and the mountainous landscape of Gran Canaria. Restaurants and bars can be found on the hotel's doorstep and the city of Las Palmas is approximately 60 km away.

677 non-smoking rooms are located on 5 storeys and can be reached by 11 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Other services include a childcare service, a car hire service, medical assistance, room service (for a fee), an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.