The hotel is located in Phuket's renowned Patong Beach, a top tourist destination in which the white, sugar-fine, sandy beaches, beautiful ocean water, sea breezes, and the best restaurants, shops and nightlife spots await guests. Patong Beach, Jungceylon shopping centre and Bangla Road can all be reached within a short walk of the hotel. It takes approximately 40 minutes from Phuket international Airport to get to the hotel, and 20 minutes' drive to reach Phuket Town.

303 rooms, including 14 junior suites, 7 suites, 207 single rooms and 74 double rooms, are available to guests in a 6-storey main building and a 3-storey auxiliary building. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. A business centre with fax machine and projector is available.