This family-friendly hotel is located in the fishing village of Playa Blanca, in the south of the Canary island of Lanzarote. The town centre offers an array of shopping and entertainment opportunities and, like the beach, lies some 800 m from the hotel. Links to the public transport network can be reached in about 600 m, and the island capital, Arrecife, lies about 40 km away.

The hotel has a lift and features 400 non-smoking rooms, including 190 double rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a childcare service, a car hire service, medical assistance, a laundry service and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.