This up-market beach hotel is situated in the tourist centre but still retains a quiet, peaceful location. It is 400 m to the nearest beach and 10 minutes walk to the main beach, Playa de Troya. Countless shops, bars, restaurants and nightclubs are to be found in the vicinity. Public transport departs from stops located just 300 m away. Finally, Reina Sofía airport is 15 minutes away on public transport.

The hotel welcomes guests in an 8-storey building with a lift and 485 non-smoking rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service (for a fee), a laundry service, a hairdresser and a coin-operated laundry. Bicycle storage is available to guests. There is a bike hire service as well. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 2 conference rooms.