This hotel is situated in a wonderful location beside the sea. It is just a few steps to the inviting Playa Pocillos beach, just across the promenade. The centre of Puerto del Carmen, with a multitude of entertainment venues is located 3 km away and easily reached using the regular bus service (200 m from the hotel) or by taxi.

The hotel was modernised in 2025. 530 rooms, including 40 junior suites, 4 suites and 419 double rooms, are available to guests in a 4-storey main building and 6 auxiliary buildings. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. Guests interested in excursions can get more information at the tour desk. 8 lifts and wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a babysitting service (for a fee), a childcare service, a car hire service, a laundry service, a hairdresser and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service (for a fee). Lectures, presentations and meetings can be held in one of the 2 conference rooms.