This beach hotel lies in the outskirts of Puerto del Carmen, around 4 km from the airport. The beach is easily reached across the promenade which is traffic-free. In only a number of minutes, guests will arrive at numerous shopping venues, restaurants, bars and nightclubs. The centre is approximately 4 km away and is cheaply and easily reached using the regular bus service or by taking a taxi.

The hotel has 32 junior suites and 372 double rooms, which are located on 4 storeys and are reachable by lift. English- and German-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a childcare service, a car hire service, medical assistance, room service (for a fee), an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available.