Set directly on the beach, the hotel is approximately 10 km from Playa del Carmen.

The property includes 24 villas/houses as well as 672 rooms and 98 suites. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests who have booked all-inclusive will receive a welcome drink. Amenities available at the club include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park (subject to availability). Further services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, 24-hour room service (for a fee), an alarm call service, a laundry service, a hairdresser, a page service and a hotel doctor. The business centre is on hand for guests' business requirements and provides a projector. The congress service offers support with all aspects of event organisation.