This resort is located in a quiet neighbourhood approximately 9 km from the centre of the Riviera Maya. It is ideal for parents with children. Guests can reach bus routes within about 10 km.

This resort was renovated in 2025. 672 rooms are located on 3 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests who have booked all-inclusive will receive a welcome drink. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The club has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park for no extra charge (subject to availability). Further services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, 24-hour room service (for a fee), an alarm call service, a laundry service, a hairdresser, a page service and a hotel doctor. To assist guests with their business and communication needs, the business centre offers a projector. Larger events can be organised with the help of the conference service.