The hotel is located in Playa del Carmen, Mexico, close to major cities like Tulum, Akumal, Chichen Itza, Valladolid and Merida. Guests can reach the centre of Playa del Carmen and the restaurants, bars, pubs, shopping outlets and tourist sites on La Quinta Avenida in around a 5-minute walk from the hotel. The beach is only some 5 m away and the hotel is conveniently located just 50 minutes from Cancún International Airport.

Guests can enjoy the pleasant ambience of one of the 121 rooms and 111 double rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A fax machine is available for guests' business needs.