Situated on a quiet street, this resort is ideal for parents with children. It is located approximately 9 km from the centre of Playa del Carmen. There are public transport stops (bus) right next door.

The club has a lift and features 104 junior suites and 40 suites. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests receive a welcome drink upon arrival. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park (subject to availability). Other services include a 24-hour security service, a childcare service, a car hire service, medical assistance, 24-hour room service (for a fee), an alarm call service, a laundry service, a page service and a hotel doctor. The business centre is on hand for guests' business requirements and provides a projector. The congress service offers support with all aspects of event organisation.