The hotel is located on the Yucatán Peninsula, 2 km from Playa del Carmen and a shopping centre. It is 55 km from Cancún International Airport.

The 248 double rooms have a pleasant, inviting atmosphere. 50 villas/houses offer even more space and comfort. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus.