This hotel is located directly beside Playa del Carmen's wonderful sandy beach. A diverse selection of shopping areas featuring shops, cafés, bars and restaurants are to be found in the vicinity. The resort centre is about 3 km away.

The resort has a lift and features 396 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the resort include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a car hire service, a laundry service and a hairdresser.