This attractive hotel is located close to the picturesque town of Playa del Carmen, on the strip of land between Cancun and the excavated settlement in Tulum. The ecological water parks X-Caret and Xel-Ha are also situated nearby, directly by the beautiful never-ending sandy beach of Playacar in vast, tropical surroundings. The region is rich in findings from the Maya Period. The centre of Playa del Carmen can be reached within around 3 km. Here, various shopping and entertainment facilities as well as taxi and bus connections can be found. Transfer time from Cancun airport to the hotel takes around 50 minutes.

The complex has a lift and features 460 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.