This hotel lies by the sandy beach in the middle of the stunning, tropical landscape on the Mayan Riviera. Viva Maya is only a few minutes away. Within around 3 km, guests will arrive in the city centre with a bus station, restaurants, bars as well as nightclubs. The international airport of Cancún is only around 60 km away and Cancún is around 65 km from the hotel. The Mayan city of Bars Tulúm is around 65 km away and the Mayan ruins of Cobá are roughly 85 km away.

The resort has 270 non-smoking rooms located in two 3-storey buildings. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a childcare service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service.