This complex is located in the centre of Puerto de la Cruz, next to the Plaza del Charco and just 200 m from the volcanic sandy beach of Playa Jardin. Guests will find a wide range of shops and leisure opportunities nearby. Tenerife North Airport is 20 km from the accommodation and Tenerife South Airport is 100 km away.

Guests have a choice of 5 junior suites, 2 suites and 100 double rooms located in two 3-storey buildings with lifts. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The holiday village has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.