This hotel is situated in the most attractive area of Puerto del Carmen, right by the beach. The Los Fariones Shopping Centre, bars, restaurants are to be found in the immediate vicinity. The public transport network is easily reached on foot.

The hotel was modernised in 2023. 229 suites are located on 5 storeys and can be reached by lift. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Other services include a car hire service, an alarm call service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with projector is available.