This hotel and holiday village enjoys a fantastic location with a park area directly beside the white sandy beach of Bahia Petempich, about 30 km to both Playa del Carmen and Cancún, where visitors will find a range of shops and entertainment venues. It is about 15 min by car to Puerto Morelos, and there is a hotel shuttle bus, which travels there several times a week. Cancún airport is around 20 km away.

The resort has a lift and features 97 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.