Situated on a hill beside the sea, this hotel has been constructed in a terraced style and is just 1.5 km from the beach that can be reached by descending a flight of steps. The centre of Puerto Rico, which offers many shopping and entertainment venues is located just 1 km away.

The hotel was modernised in 2023. The hotel welcomes guests in a 7-storey building with 15 lifts and 493 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Guests receive a welcome drink upon arrival. Services such as a baggage storage service, safe, currency exchange service, cash machine and drinks machine ensure a comfortable stay. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Travellers with their own cars can use the parking spaces (subject to availability). Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, an alarm call service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. A business centre with a flip chart and pens and photocopier is available.