The hotel is located in Pico Banda de Além, 1.5 km from the town of Ribeira Brava and its beach. Guests will find the island's Museu Etnografico just 1.5 km away, as well as the Igreja e Museu da Ribeira Brava and it is 15 km from Funchal. The hotel lies just 30 minutes from Funchal Airport.

Guests have a choice of 34 double rooms located in a 3-storey main building and an auxiliary building. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a cloakroom, a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a car hire service, room service, a laundry service and a coin-operated laundry. A fax machine is available for guests' business needs.