This hotel complex is located on the Mayan Riviera near historic and cultural attractions. The centre of Playa del Carmen, with its bars, restaurants, nightclubs, and shops, is only some 15 minutes by car away, while guests will reach Cancún in approximately 45 minutes and Tulum in around 50 minutes. Both Coba and Sian Ka'an lie a 90-minute drive from the hotel.

The resort has 65 rooms located in two 3-storey buildings. The friendly staff at the reception desk are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.