This exclusive beach hotel is located amidst tropical vegetation and beside a 1 km long, untouched sandy beach on the Mayan Riviera with a protected coral reef. The centre of Akumal is some 3.5 km away and offers a range of shops and numerous restaurants, bars, cafes, and other entertainment venues. The tourist area of Tulum is 15 km from the hotel. Xel-ha and Xcaret theme parks are 15 and 30 minutes from the hotel respectively. Car rental is available nearby. Playa del Carmen is 35 minutes away and Cancún Airport is an hour’s drive away.

1080 junior suites are available to guests in a 3-storey main building and 3 auxiliary buildings. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The holiday village has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. To assist guests with their business and communication needs, the business centre offers a fax machine.