Located next to one of Puerto Aventura’s beaches beside the Caribbean Sea in the heart of the Riviera Maya, this hotel lies just 10 minutes walk from the resort centre where restaurants and bars are to be found as well as about 15 minutes drive from Playa del Carmen and Aret Park. The ruins of Tulum and Xel-Ha Park are 30 minutes away and it is approximately 1.5 hours to Cancún airport.

205 non-smoking rooms are located on 4 storeys and can be reached by lift. The reception desk is open round the clock. Guests receive a welcome drink upon arrival. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the holiday village feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a complimentary babysitting service, a childcare service, medical assistance, room service, a laundry service and a hairdresser. Bicycle storage is available to guests. There is a bike hire service as well. A business centre with projector is available.