The hotel is located on the seafront and has wonderful beach access. It is located just 20 minutes from Playa del Carmen and 7 minutes from the archaeological site of Akumal.

Guests have a choice of 270 junior suites, 54 suites and 18 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The holiday village has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, 24-hour room service, a laundry service, a hairdresser and a hotel doctor. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.