The hotel is located in a quiet area situated on the local border between S'Illot and Sa Coma, approximately 300 metres from the extensive sandy beach. The bus station is about 50 metres away and various restaurants, bars, pubs and shopping venues are around 100 metres from the establishment. The centre of S'Illot and Sa Coma can be reached in a few minutes on foot and Cala Millor is approximately 5 km away.

The holiday village welcomes guests in a 5-storey building with 4 lifts and 321 non-smoking rooms. The reception desk is open round the clock. A baggage storage service and a safe are available. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, room service and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available.