The hotel is located in the tourist area of San Agustín, along the promenade which runs in front of the sandy beach. In the vicinity guests will find many shops, bars, restaurants and a casino. San Agustín shopping centre is 2 km from the hotel, the Playa del Ingles tourist centre is 3 km away, and the capital, Las Palmas, is approximately 55 km away.

232 rooms and a suite are located on 7 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a safe and a currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The holiday village has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a laundry service and a coin-operated laundry. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.