This popular hotel is located at the heart of the tourist centre, directly beside the sandy beach of Playa de las Burras (about 2 km from the large Playa del Inglés). There is a shopping centre with shops, restaurants, cafés and bars located across the road from the hotel. Public transport services are to be found 100 m away; while Gran Canaria airport is approximately 25 km from the hotel.

The hotel has 14 suites and 229 double rooms, which are located on 9 storeys and are reachable by 4 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Travellers with their own cars can use the parking spaces (for a fee) (subject to availability). Further services include a car hire service, medical assistance, a transfer service, an alarm call service and a laundry service. Bicycle storage for no extra charge is available to guests. There is a bike hire service as well. A business centre with projector, a flip chart and pens and photocopier is available.