The hotel is located in San Miguel de Abona, within a 15-minute drive of Tenerife South Airport.

English- and French-speaking staff are happy to assist and advise. Services such as a baggage storage service, currency exchange service, cash machine and drinks machine ensure a comfortable stay. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Further services and facilities include a car hire service, a transfer service, room service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. A fax machine is available for guests' business needs.