This luxurious hotel is located around 1 km from the centre of Funchal. The hotel features some wonderful views out over the island's mountain and the bay and there is a profusion of wonderful bars, restaurants and shopping facilities in the surrounding area. It is 2.5 km to the nearest beach and links to the public transport network are to be found within metres of the hotel entrance.

3 junior suites, 6 suites, 34 single rooms and 34 double rooms are available to guests in a 5-storey main building and an auxiliary building. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. A fax machine is available for guests' business needs.