The establishment is located in Cruz de Tejeda, 1,560 metres above sea level, almost in the exact centre of the island of Gran Canaria. It is set in a mountainous area overlooking the Roque Nublo as well as the gullies and cliffs leading down into the ocean. Places of interest include the Nublo Nature Reserve, which can be found near to the hotel, as well as the municipality of Tejeda, the Museo de Esculturas Abraham Cárdenes and the Ethnographic Museum. The Centro de Interpretación de Plantas Medicinales, the Cuevas del Rey, Roque Nublo and Roque Bentayga are all also worth a visit. The hotel is only 9 km from Tejeda, 35 km from Gran Canaria and 45 km from Playa del Inglés.

The hotel welcomes guests in a 5-storey building with a lift and 43 non-smoking rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include room service, an alarm call service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.