The hotel is located near Castries in the southwest of St Lucia, approximately 1.5 km from the Caribbean Sea and its beaches. The ultimate rainforest hideaway, it is situated 1,100 feet above sea level. Hewanorra International Airport is 15 km from the hotel.

In addition to 6 villas/houses, guests can also choose from a selection of 32 rooms. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A fax machine is available for guests' business needs.