This hotel is located directly beside one of the most beautiful beaches on the Mayan Riviera. In the immediate vicinity guests will find shops, while the town and tourist centre of Tulum can be reached in about five minutes by car. Here, guests will be able to discover an abundance of shops and entertainment venues. The hotel harmoniously combines the ancient worlds of the Mayas with a high level of fun and leisure, which makes it highly recommendable to families.

Guests have a choice of 269 junior suites, 15 suites, 74 single rooms and 76 double rooms located in a 2-storey main building and a 3-storey auxiliary building. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a page service and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.