The hotel is built right on the edge of a natural bay just a few metres away from the sea. It is located on the north coast of the picturesque island of Crete, close to Heraklion, almost directly in the centre of the island. The area was home to the Minoan civilization, an ancient Cretan culture that represents a stage in the development of the Aegean civilization.

Guests have a choice of 133 non-smoking rooms, 17 junior suites, 12 apartments, 5 single rooms and 18 double rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The grounds of the bungalow complex feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.