This luxury hotel has a quiet and unique location on the island of San Clemente, in the middle of the Venice Lagoon. Only a few minutes by boat from St. Mark's Square and the Lido, the hotel has been integrated into an extensively restored monastery site and is surrounded by quite parkland. The hotel lies just 500 m from links to the public transport network. The distance from Piazza San Marco and Palazzo Ducale is around 1 km, while it is about 1.2 km to Ponte di Rialto and Accademia. The airport is approximately 3 km from the hotel.

The hotel has 55 junior suites, 82 suites and 117 double rooms, which are located on 3 storeys and are reachable by lift. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.