This luxury hotel is located on the famous Ringstraße and opposite the Stock Exchange. The Burgtheater, town hall, parliament, the Hofburg and the Staatsoper are all situated in the immediate vicinity. The airport is approximately 20 km away.

The hotel has 34 suites and 218 double rooms, which are located on 10 storeys and are reachable by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include medical assistance, room service (for a fee) and a laundry service. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a projector.