This world-famous luxury hotel is situated in a privileged location opposite the State Opera and the Kärntner Street and is about two minutes on foot from underground station Karlsplatz. The Hofburg imperial apartments, the Spanish Riding School and the famous Ringstrasse are all also within easy walking distance. The hotel is a favourite meeting point for Viennese high society, artists and politicians.

The hotel was built in 1876. 152 rooms, including 52 single rooms, are located on 7 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.