This hotel is located in the centre of Vienna, close to Westbahnhof and the famous shopping mile of Mariahilferstraße. From the hotel, guests are only steps away from the underground station Westbahnhof (200 m away), enabling quick and easy access to the city centre (taking around 5 minutes).

The hotel welcomes guests in a 13-storey building with 3 lifts and 341 non-smoking rooms. The reception desk is open round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage (for a fee) and a car park. Further services include a babysitting service, a childcare service, medical assistance, room service and a laundry service. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. A fax machine is available for guests' business needs. Lectures, presentations and meetings can be held in one of the 6 conference rooms.