The hotel is located in the 5th district of Vienna, close to the city centre and historical district of Vienna. It is within walking distance of public transportation and of the famous Naschmarkt, as well as the Mariahilferstrasse. The city centre is around 1.5 km away, St. Stephen's Cathedral and the Vienna Imperial Palace are some 2.5 km away, the Castle Belvedere is around 2 km away, the Castle Schönbrunn is roughly 3 km away, and the Prater is approximately 5 km away.

10 junior suites, 5 single rooms and 102 double rooms are available to guests in a 6-storey main building and a 5-storey auxiliary building. English- and German-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 3 lifts. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a babysitting service, a transfer service, room service (for a fee), a laundry service and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine. 3 conference rooms are available for lectures, presentations and meetings.