The city hotel is located in Vienna's 1st district, in the heart of the historical city centre. It is only a stone's throw away from the Hofburg Imperial Palace and the Kohlmarkt shopping centre, as well as many of the various other sights in the centre of Vienna. The Herrengasse metro station is just 50 m from the design hotel, Westbahnhof train station is 4 km away, and Vienna International Airport is roughly 25 km away.

The hotel has a junior suite, 10 suites and 196 double rooms, which are located on 7 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include a babysitting service (on request and for a fee), a childcare service, medical assistance, translation services, 24-hour room service, an alarm call service, a laundry service and a page service. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with projector, fax machine and a flip chart and pens is available. The congress service offers support with all aspects of event organisation.